Frequently Asked Questions

Find quick answers to common questions about GetFeed, from uploading videos to generating viral clips and publishing to social platforms.

Introduction

This FAQ covers the most common questions about GetFeed, helping you get started and make the most of our AI-powered video repurposing platform. If you can't find your answer here, our support team is ready to help.

Tip

Use the search function or browse by category to find answers quickly.

Getting Started

AI Clipping Engine

Video Editor

Discovery & Content Research

Scheduling & Publishing

Workspace and Team Management

Billing and Subscriptions

Security and Privacy

Troubleshooting

Getting Help

Managing API Keys Customizing Your Organization Managing Notifications

What is GetFeed?

How quickly can I start creating clips?

Is there a free plan?

What video sources are supported?

How does the AI identify viral moments?

What is a Virality Score?

How many clips are generated per video?

Why didn't my video generate any clips?

Can I edit the AI-generated clips?

What caption styles are available?

Can I save my editing settings as a template?

What aspect ratios are supported?

What is GetFeed Discovery?

Can I import videos from other creators?

How do I track a channel?

Can I schedule posts to social media?

What is the Posting Schedule feature?

How do I connect my social accounts?

How do I invite team members?

What roles are available?

Can multiple people work on the same project?

What subscription plans are available?

How do I upgrade my plan?

What payment methods do you accept?

Can I cancel my subscription?

Is my content secure?

How do I enable two-factor authentication?

Who has access to my videos?

My video is stuck on 'Processing'

Video URL not recognized

Clips not rendering correctly

Can't connect social accounts

Where can I find detailed guides?

How do I contact support?

Do you offer onboarding for teams?